Privacy Policy

Privacy Policy

In Your Corner Counselling — Last updated: August 2026

To comply with the UK's General Data Protection Regulation (UK GDPR), I need to let you know how I use your data — including what details I collect, and how I store, process and destroy them — if you become a client.

Who I Am

In Your Corner Counselling is a trading name of Tyler White, who is the Data Controller of the personal information described in this policy. I provide therapeutic services for adults and young people aged 14 and over.

If You're Just Getting in Touch

Personal details submitted using the Contact form on this website (name, date of birth, phone number, email, reasons for wanting counselling, availability, type of session preferred) will be used to contact you to arrange an initial free phone call regarding your request for counselling. Your details will be securely held for 2 months on a password-protected device before being deleted, in the event that you do not become a client. I am the only person with access to the device.

Personal Details I Collect (If You Become a Client)

  • Name (for under-18s, also a parent or guardian's name)

  • Date of birth

  • Address

  • Contact number (for under-18s, a parent or guardian's number too)

  • Email address

  • Emergency contact details

  • Details of any relevant mental or physical health issues and medication

  • GP contact details

Working with Young People

Young people aged 14 and over are generally able to understand and consent to their own therapy, and are entitled to the same level of confidentiality as adult clients. I collect a parent or guardian's name and contact number for under-18s so I can reach them if needed, but this doesn't change a young person's right to confidentiality once sessions are underway — parents and guardians won't be told what's discussed in sessions without the young person's agreement, except where there's a safeguarding concern (see "Exceptions to Confidentiality" below).

Storage of Personal Details

Any notes that I make for my own records are securely held on a password-protected device, and I am the only person with access. I do not use cloud storage and I don’t use AI to transcribe.

Retention of Information

Personal details and notes are held in a securely archived digital folder, and any paper records are stored securely in a locked cabinet, for 7 years following the end of our work together (until 25th birthday for clients seen as minors), to comply with my legal requirements. After 7 years (or the client's 25th birthday), all notes and personal details are permanently deleted from my device and any physical paper records will be securely destroyed.

Lawful Basis for Processing

I process your personal information because it's necessary to provide you with therapy (performance of a contract), to meet legal and professional obligations (such as safeguarding or insurance requirements), and, for special category information about your health, because it's necessary for the provision of health or social care (or with your explicit consent).

Sharing of Personal Details

AI: I do not use AI in my therapeutic work and will not share my notes or your personal details with AI at any time.

Supervision: In line with the requirements of my professional body (the BACP), my work is regularly supervised by a qualified supervisor. I may share details of our work together with my supervisor as part of my commitment to personal and professional development; you will be kept anonymous. These conversations are confidential; my supervisor is bound by the same ethical and confidentiality requirements as I am.

Therapeutic will: I have appointed S to attend to my clients in the event of my death or incapacitation. Both are fellow qualified therapists and BACP members. One of my Executors would contact you to let you know of the situation and offer support where appropriate, and they are responsible for the confidential disposal of all case notes and personal details.

Exceptions to confidentiality: If I have reason to believe you or someone else is at risk of serious harm, or that a child or vulnerable adult is at risk of harm, I will break confidentiality. I will try to discuss this with you first. Where a threat of terrorism, money laundering or drug trafficking is disclosed, I am obliged by law to inform the relevant authorities.

Cookies

This website is built on Squarespace, which uses first-party analytics cookies to help me understand how visitors use the site (for example, traffic sources and visitor numbers). These are used solely for this statistical purpose, are not shared with third parties for their own use, and don't require your consent — but you have a clear right to opt out at any time, either through the cookie banner on this site or your browser settings.

If I ever add other tools to the site, such as Google Analytics, social media pixels, or embedded marketing content, those would use separate, non-essential cookies requiring your consent before they load.

Your Rights

You have the right to:

  • Know what information I store about you

  • Ask to see the information I hold about you

  • Ask that I rectify any information you deem inaccurate, unnecessary or incomplete

  • Ask me to erase your information, in certain circumstances

  • Ask me to restrict how I use your information, in certain circumstances

  • Object to how I use your information, in certain circumstances

  • Request a portable copy of your information, where relevant

  • Withdraw consent at any time, where I'm relying on consent

Please note: legal requirements may mean that I'm not able to fulfil every request — for example, where I have a legal or professional obligation to retain a record.

Please contact me if you have any questions or concerns about how your personal data is used or handled. You can email me at in-your-corner@outlook.com. I will acknowledge your email and aim to respond within 30 days. If you're not satisfied with my response, you have the right to raise it directly with the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk

Complaints

If you feel you need to make a complaint about how your personal data has been handled, please email me at in-your-corner@outlook.com in the first instance, detailing the complaint in full. I will review your complaint and make every effort to resolve the issue without undue delay, aiming to respond within 30 days, and will keep you informed of the outcome. If a complaint is made on your behalf by someone else, or involves a young person, I will handle this sensitively and appropriately.

If you're not satisfied with my response, you have the right to raise the matter directly with the ICO at any time (see "Your Rights" above). If your complaint is about my professional conduct rather than my handling of data, you have the right to raise it with my professional body, the British Association for Counselling and Psychotherapy (BACP): How to complain about a BACP member

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional practice, or website functionality. The latest version will always be available on this website.